Refund policy

Thanks for shopping at AIWSH. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

If you wish to cancel an order, please contact our customer service team.

1. If you contact us within 48 hours of purchase:
Since most orders ship the 24-48 hours, kindly email us at contact official@aiwsh.com within 48 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.

2. If you contact us after 48 hours of purchase:

• In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
• The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
• We will process your refund after receiving the package.

• You are eligible to return any item(s) within 30 days of receipt.
• All returned items must be disassembled and repackaged as they were originally received.
• The 30-day risk-free return policy applies to all item(s).
• No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
  

• You may still return any item after 30 days of receipt.
• In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund.
• All returned items must be disassembled and repackaged as they were originally received.
• A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.

All AIWSH systems enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.

If you receive a damaged item and wish to file a claim, please email official@aiwsh.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.

For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.

1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.

2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:

• The product must be within 30 days of purchase and unused.
• The product must be returned in its original packaging, along with the original purchase receipt.
• You will be responsible for the re-shipping costs.
• Please note that the exchange policy is only applicable to orders made on the official aiwsh.com.

If you would like to return a product, please follow these guidelines:

Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.

How to contact us:

Email: official@aiwsh.com

Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:

• Include the order number in the package. You can print out the order detail page or leave a note inside the package.
• Ensure the package contains the original receipt of purchase.
• Return the product in the original packaging we provided.
• The product must be damage-free (this does not apply to defective products, as damage will void the refund).

Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.