This Shipping Policy complies with the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule and applies to all orders placed within the United States.
## United States Domestic Shipping
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and U.S. federal holidays. If shipments are delayed beyond our stated timeline, customers have the right to cancel their order for a full refund in accordance with FTC regulations.
Shipping Coverage
We ship physical products to valid street addresses within the United States. We do not ship to PO boxes, APO/FPO addresses, or international territories.
Delivery Estimates
Standard shipping takes 7–10 business days after dispatch. Delivery times are estimates and may vary due to carrier delays, weather conditions, or logistical issues.
Shipping Fees
All shipping costs are clearly displayed and finalized at checkout before payment is completed.
Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information. We are not liable for lost, misdelivered, or returned packages resulting from incorrect customer-provided addresses.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and delivery information.
Risk of Loss
Title and risk of loss for all products transfer to the customer upon carrier dispatch, in accordance with UCC commercial standards.
## International Shipping (Australia / Canada / United Kingdom)
We ship internationally from China with fully trackable standard shipping service for Australia, Canada and the United Kingdom.
Order Processing: International orders are processed within 1–2 business days after payment confirmation. Business days exclude weekends and public holidays.
Shipping Rates (USD):
✅ Free standard tracked shipping for all international orders over $300 USD.
If your order subtotal is below $300 USD, flat rate shipping applies as below:
- Australia: $32.95 USD
- Canada: $34.95 USD
- United Kingdom: $39.95 USD
Estimated Transit Time (after dispatch, business days only):
- Australia: 7–14 business days
- Canada: 8–15 business days
- United Kingdom: 6–12 business days
Important Notes for International Orders:
1. Delivery times are estimates only. Delays may occur due to customs clearance, local carrier issues, weather or logistics disruptions.
2. All international parcels include a valid tracking number once shipped. You will receive tracking information via email.
3. Import duties, taxes or customs clearance fees are the responsibility of the buyer. We are not responsible for these extra charges.
4. We are not liable for lost, misdelivered packages caused by inaccurate shipping addresses provided by customers.
5. Risk of loss transfers to the buyer once the parcel is handed over to the international shipping carrier.
Contact
For shipping inquiries, please get in touch with us at official@aiwsh.com
