FAQs

If there’s anything else you’re wondering about, please contact us direct and we will be glad to assist you.

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email.

What is a swirl sediment filter? How does it work?

Are sedimentation filters worth buying?

Comparison of impeller hall technology and ultrasonic detection technology

What shipping options are available?

How long does it take to receive my order?

Do you offer international shipping?

Can I change the shipping address after placing an order?

Can I track my order?

What is your return policy?

How do I initiate a return or exchange?

Do I have to pay for return shipping?

Is there a restocking fee for returns?

How soon will I receive my refund?

How can I contact customer support?

How do I cancel my order?

Will I need to pay customs or import duties?

About smart water monitor & shutoff

Why Choose Smart Water Quality Detectors?

Do I need a plumber to install the AIWSH valve?

What is the maximum range between the sensors and the control valve?

Does AIWSH help me qualify for a discount on my homeowner’s insurance premiums?

What happens to the during a power outage?

How can I turn off my water supply manually using the AIWSH?

How long will the batteries in my sensors last?

Does the AIWSH protect against frozen or burst pipes?

Can the AIWSH system be installed outdoors?

Where should I install the AIWSH control valve?

How much water must be present for a flood sensor to sense a leak?

About Scale Prevention & Filter Device

What is the AIWSH AWS-M1A Water Filter?

What are the main benefits of the AIWSH AWS-M1A Water Filter?

Why do my appliances need a pre-filter like the AIWSH AWS-M1A?

How does the AIWSH AWS-M1A prevent scale buildup?

Which appliances are compatible with the AIWSH AWS-M1A?

Do I need a professional to install the AIWSH AWS-M1A Water Filter?

How long does the AIWSH AWS-M1A filter last before needing replacement?

Does the AIWSH AWS-M1A affect my drinking water quality?

Can the AIWSH AWS-M1A help reduce energy consumption in my water heater?

What warranty does the AIWSH AWS-M1A come with?

About Spin-Down Sediment Pre-Filter

What is the AWS-QZ10 Spin-Down Sediment Filter?

What are the main benefits of the AWS-QZ10 Spin-Down Filter?

How does the AWS-QZ10 Spin-Down filter work?

What type of impurities can the AWS-QZ10 filter remove?

How often does the filter need to be cleaned or replaced?

How can the AWS-QZ10 improve the performance of my appliances?

Is the AWS-QZ10 suitable for all types of water supplies?

Do I need a professional to install the AWS-QZ10 filter?

Will the AWS-QZ10 affect my water pressure?

What is the warranty on the AWS-QZ10 Spin-Down Sediment Filter?